PHI minimization
Free-text sensitive data is avoided, stripped, or escalated depending on the workflow and channel.
Governance substrate
Automation only belongs in a med spa when the guardrails are visible.
Scrutexity keeps recovery and visibility work operationally useful without ignoring PHI, clinical claim risk, escalation, consent, or auditability.
What gets governed
Guardrails for the places where trust can break.
The system is designed for regulated, reputation-sensitive communication. It routes risk instead of hiding it.
Claim-risk review
Unsupported outcome language, clinical guarantees, and risky treatment claims are flagged before use.
Escalation paths
Clinical, pricing, complaint, opt-out, or high-value threads get routed to the right human owner.
Audit trail
Actions, approvals, blocks, reviewers, and timestamps are logged for operator review.
Sample audit lineGoverned
EventInbound DM mentioned medical history
ActionAutomation blocked response and routed to staff
ReasonClinical sensitivity and PHI minimization rule
StatusLogged for weekly owner brief
Next step
Install demand recovery with the controls owners expect.
Governance is part of the operating layer, not a disclaimer at the bottom of the page.